I ordered the pen and was offered to consider another that was already made, I opted to wait and it was worth it, even if just for the knowledge that this very pen was made for me personally. The service was great throughout and all and any questions I asked were answered promptly and in a friendly manner, The pen came and it is stunningly beautiful and feels exceptionally good in the hand. The nib is extraordinary but not for the faint hearted or fountain pen rooky, you have to get used to it. There are two things that were a bit surprising that were not as good as they could have been. 1) the pen sleeve/kimono is a bit short for a desk pen - I was clearly given one that is the standard size for smaller pen. 2) at this price point I would have expected a cartridge converter to be included.
FAQ
Yes, we are an Official Nakaya Authorised dealer (as well as for all our brands).
Your order will include your brand new Nakaya in its original packaging, complete with all official Nakaya documentation and paperwork, along with a stamped Nakaya official warranty.
Please note that the warranty does not cover damage caused by use, and for watches, it does not cover straps, bracelets, or watch batteries
You can return your product within 30 days of receiving it.
Refund Options: You can choose between a gift card, which is issued almost immediately after we receive the returned item, or a refund to your original payment method, which may take 5 to 10 business days to appear in your account, depending on the original payment method.
To qualify for a full refund, the product must:
Be in perfect and unused condition.
Show no visible signs of use.
Include the original packaging.
Have all official documents and accessories.
Our customer service team is always here to help with any questions.
Yes, we offer free express shipping with DHL Express for all orders over £150 within the UK.
All orders come with a tracking number, allowing you to monitor your delivery at any time.
There are no additional costs or fees.
The price you pay at checkout is the final price of the item delivered to your address, with 24-hour delivery within the UK.
No, there are no additional shipping or customs fees — the price you pay at checkout is the final price for delivery to your address.
All orders come with a tracking number, allowing you to monitor your delivery at any time.
Product availability is shown on each item’s page, just above the “Add to Cart” button.
Here’s what each status means:
"In stock, ships within 24 hours” or “Only X units in stock” means that the product is available in our warehouse and can be dispatched the next business day after placing your order.
“In stock, ships within X days” indicates that the product is in our additional warehouse, and we need a few days for quality control before dispatching it.
“Check delivery date” shows that the product is available, but we need to confirm the exact delivery date with the brand. Once your order is placed, we will contact the manufacturer to provide an estimated delivery time.
Our customer service team is always here to help with any questions. Please contact us by clicking here.
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